Mosaic Vintage Rentals

FREQUENTLY ASKED QUESTIONS


 · What are vintage rentals all about?

You’ve spent hours on Pinterest and scouring the Internet for the perfect example of how you’d like your event styled. Vintage rentals are a unique way to express your personal style and flair for creativity at any event – corporate, birthday party, wedding and even photo shoot. We specialize in distinctive, one-of-a-kind items, hand-picked to make your event special.



 · Do I need to make an appointment to view your inventory?

Yes, please call us at 517-936-9312 or email us at appointments@mosaicvintagerentals.com to schedule an appointment.

 
· How do I rent your items?

Once you’re ready to rent items from our inventory please let us know what items you wish to reserve and we will send you a contract. To officially reserve the items we need a signed contract with a 50% deposit. Because of the unique nature of our business, we do include an additional 20% refundable broken/damaged deposit based on the total rental fee.  

 
· What if want to make changes to my contract after I’ve signed it and paid the deposit?

We understand the vision for your event may change, especially if you reserve your items six months to a year in advance. You have until a week before your event to make any changes you need assuming those additional items are still available and have not been rented by someone else. Please understand that we may add or replace items on your contract but we can not decrease the initial agreed-upon amount due to the unique nature of our inventory, once the items have been held it is likely we have turned down other rental opportunities. Additional deposits may apply based on the items you choose.

 
· What method of payment do you accept?

Checks are accepted as payment, however a credit card must also be on file when a deposit is made. Your items are not reserved until the Rental Agreement has been signed, and a 50% deposit has been paid.

 
· Do you have a cancellation policy?

We understand things may come up and you may be able to follow through with your rental contract. We honor full refunds if you decide to cancel 60 days prior to your event. If it’s between 60-30 days, we retain 50% of the deposit. If it’s 29 days or less before your event, we retain the entire deposit. Additionally, there is no refund for items that are not used at your event after rental has been made.

 
· What if something gets broken, damaged or lost?

We understand accidents happen. If you know an item has been damaged, please let us know as soon as possible. However, you may not always be aware something is damaged because others will likely be helping you unpack, set-up, tear down and pack-up again. You will be informed within 48 hours after the items have been returned if something is damaged or missing.

 We will of course try to repair or clean the damaged item. However, if it is beyond our capacity and the item needs to be professional repaired, or it needs to be replaced, we will let you know. If the amount to repair or replace an item exceeds your 20% deposit, you will be notified and charged the difference.

 

· I have some vintage and/or rustic items I think you may like. Would you be interested?

Possibly! We are always on the lookout for new and interesting pieces to add to our inventory. If you have any vintage, antique, or unique items you no longer need, we’d be happy to see if it would be the right fit for us. Please send us an email with photos to kathy@mosaicvintagerentals.com of the items, including the price you wish to receive and we will be in touch with you as soon as possible.